FAQs

  • Order placement

    After placing your order, you will receive a confirmation email. We will then begin processing your order for packing and shipment.

    Standard Local Shipping (Singapore)

    Your order will usually delivered within 2-3 working days (excluding Sundays and public holidays).

    We offer both standard and express shipping (with tracking) for all local deliveries, with the shipping fees displayed at checkout.

    Orders over S$60 (after any discounts) qualify for free standard shipping.

    Express same day shipping (Singapore)

    Please email us to arrange for special same day 9am to 9pm delivery (rates will differ according to order volume).

    Standard International Shipping

    International orders can take up to 12-14 business days depending on your location.  

  • This massage oil is designed for both professional and personal use.

    For a luxurious full body massage, around 20ml of oil will be needed. For best results, leave the oil in for a few hours before washing it off. We like bringing it out whenever we get our full body massages to make the most out of the session!

    For daily use as a moisturiser for hydrated nourished skin, apply a small coin sized amount and rub between palms before pressing palms down onto clean, skin and gently massage in circular motions until absorbed. For the best results, use after a warm shower or bath when the skin is slightly damp.

    Use product in the evening. If product is used in the day, follow up with a broad spectrum sunblock or stay out of the sun/ minimise sun exposure if possible.

    Always do a patch test before using the product in case of allergies and sensitivities!

  • Our Ultimate Body Massage Oil features a luxurious blend of natural and active ingredients, carefully chosen for their skin-loving properties:

    • Oryza Sativa (Rice Bran) Oil: Rich in antioxidants and Vitamin E, it hydrates and protects the skin.

    • Cananga Odorata Flower (Ylang Ylang) Oil: Known for its calming and soothing properties.

    • Pelargonium Graveolens (Geranium) Oil: Helps balance skin and reduce inflammation.

    • Carthamus Tinctorius (Safflower) Seed Oil: Provides deep hydration and nourishment.

    • Prunus Amygdalus Dulcis (Sweet Almond) Oil: Softens and conditions the skin.

    • Lavandula Angustifolia (Lavender) Oil: Relaxes the mind and supports skin healing.

    • Retinol: Promotes cell renewal and improves skin texture.

    • Citrus Sinensis (Sweet Orange) Oil: Uplifts and energizes while adding a refreshing scent.

    • Citrus Bergamia (Bergamot) Oil: Offers antibacterial properties and a soothing fragrance.

    • Vitamin C: Brightens the skin and protects against environmental damage.

  • Yes, all ingredients in this massage oil are carefully chosen to be safe and effective for use on the skin. The formulation is free from harsh chemicals and is dermatologist-tested. However, we recommend performing a patch test before first use, especially if you have sensitive skin or allergies.

  • You get the additional benefit of aromatherapy and skin rejuvenation in your massage!

    Unlike many conventional massage oils used in spas, the Ultimate Body Massage Oil is enriched with premium-quality natural and active ingredients that not only provide a luxurious massage experience but also deeply nourish, hydrate, and rejuvenate the skin.

    With the inclusion of Retinol, Vitamin C, and essential oils, this oil offers therapeutic benefits for both body and mind, setting it apart from standard formulations.

  • This product is best used within 1 year from the date of manufacture. Always check for changes in texture, smell, or appearance before use, as these may indicate that the product has exceeded its shelf life.

  • Store the massage oil in a cool, dry place, away from direct sunlight and excessive heat. Ensure the cap is tightly closed after each use to maintain its quality and effectiveness.

  • This product contains essential oils and active ingredients such as Retinol, which may not be suitable for pregnant women or young children. We recommend consulting with a healthcare professional before use in these cases to ensure safety.

  • Yes, we strongly advise performing a patch test before using the product fully, especially if you have sensitive skin or a history of allergies.

    How to Perform a Patch Test:

    1. Apply a small amount of the product to a discreet area of skin, such as the inner forearm.

    2. Leave it on for 24 hours without washing the area.

    3. Check for any signs of irritation, redness, or discomfort.

    If no adverse reaction occurs, you can safely use the product as intended. If irritation develops, discontinue use and consult a dermatologist if necessary.

  • Please email us at hello@iya.sg with photos of damage, your order number and any info about the damage caused and we will send out a new parcel with standard delivery.

    Due to hygiene and safety standards, we do not accept returns or offer refunds on any opened or used products, including our body oils with actives. Once a product is opened, it is no longer suitable for resale, and the safety of reusing or reselling it cannot be guaranteed.

    Please note that skincare products, particularly those with active ingredients, may have different effects on different skin types. We recommend patch-testing before use to ensure compatibility. For any concerns about your order, especially if the product arrives damaged, please reach out to us at hello@iya.sg within 7 days of receiving your order, and we will be happy to send you a replacement.

    We strive to ensure that our customers are fully satisfied with their purchases, and we are committed to resolving any issues that arise with damaged products.